Shipping policy
We ship to Austria, Belgium, Denmark, Finland, France, Germany, the Netherlands, Spain and Sweden.
Shipping costs
Shipping is calculated at checkout from your address and the delivery option you choose.
Free shipping
Personal orders ship free from (in local currency with conversion fees):
- Denmark: 1.750 kr
- Sweden (SEK):
2000 DKK - Other countries (EUR):
2000 DKK
Delivery times
Orders placed before 12:00 CET on a business day are normally dispatched the same day, if the items are in stock. Delivery within the EU usually takes 2–5 business days from dispatch. Delivery times are estimates and can be longer around holidays and in busy periods. You'll get an email with tracking when your order is dispatched.
Duties and taxes
No duties or import taxes apply within the EU. Prices for personal orders include VAT.
Damaged, faulty or missing items
Please check your order when it arrives. If something is damaged, faulty or not what you ordered, or your parcel hasn't arrived, email support@seated-dept.com with your order number and, if you can, a photo. We'll replace the item or refund you, and you won't pay to send anything back. This doesn't limit your rights under consumer law.
Returns
You can return a personal order within 14 days of delivery, for any reason. If your order arrives in several parcels, the 14 days start when the last one arrives.
How to return
- Tell us within 14 days. Use the Withdraw from contract button at the bottom of every page, or email support@seated-dept.com with your order number.
- We'll reply with the address to send your items to.
- Send the items within 14 days of telling us.
Please tell us before you send anything back, so we can match your parcel to your order.
Condition
Items must be unused, in their original condition and in their original packaging. You can handle them as you would in a shop to check them. If they've been used or handled more than that, we may reduce your refund.
Return shipping
You arrange the return shipping and pay for it. We recommend a tracked service, and keeping the receipt until your refund arrives.
Refunds
We refund you within 14 days of hearing that you want to return your order. We can wait until the items are back with us, or until you've shown us that you've sent them. The refund covers the price of the items and the standard delivery you paid. It doesn't cover the extra cost of express delivery or the cost of sending the items back. We refund to your original payment method; your bank may take a few more days to show it.
Cancelling an order
You can cancel an order, or remove items from it, until it's dispatched. Use the Withdraw from Contract button in the footer or email support@seated-dept.com with your order number.
Business orders
Shipping is calculated at checkout, and the free shipping amounts above apply to personal orders only.
The 14-day right to return applies to personal orders only, so business orders can't be returned because they're no longer needed. If an item is faulty, damaged in transit or not what you ordered, email us and we'll replace it or refund you.
Questions
Email support@seated-dept.com.