FAQ

Yes. Every plate, bowl and glass we offer is dishwasher safe, and so is our stainless steel. Each product page lists its care instructions under Care & maintenance.

Yes. We choose every piece for daily restaurant service, and that includes commercial dishwashers.

Our Trattoria porcelain is oven safe, freezer safe and microwave safe. 

Avoid sudden changes in temperature, such as putting a cold dish straight into a hot oven, because they can crack porcelain.

We use foodgrade stainless steel, also called AISI 304 for our trays, bowls, seasoning boxes and cocktail sticks.

Yes. All Trattoria plates, deep plates, bowls and oval trays stack. So do the Bodega glasses and the stainless steel oval trays and dip bowls. Stemmed glasses, resting trays and seasoning boxes don't stack. Each product page shows whether it stacks under Specifications.

Yes. Each venue's page shows the pieces they use, with links to buy them: Bar Moro, Møntergade, Phoebe and Ratata.

You can pay with the methods below. Checkout shows which ones you can use in your country.

Yes, for personal orders. The prices you see include VAT, and shipping is added at checkout. If you're signed in to a business account, prices are shown without VAT, and VAT is added at checkout where it applies.

You can cancel an order, or remove items from it, until it's dispatched. Use the Withdraw from contract button at the bottom of every page, or email support@seated-dept.com with your order number.

Orders placed before 12:00 CET on a business day usually leave the same day, so contact us as soon as you can. To change the delivery address, email us before your order is dispatched.

No, you can order any amount.

No, every order is shipped from our warehouse in Jutland, Denmark.

We ship to Austria, Belgium, Denmark, Finland, France, Germany, the Netherlands, Spain and Sweden.

Not yet. We ship within the EU, to Austria, Belgium, Denmark, Finland, France, Germany, the Netherlands, Spain and Sweden.

Shipping is calculated at checkout from your address and the delivery option you choose. 

Personal orders ship free from (in local currency with conversion fees):

• Denmark: 1.750 kr
  
• Sweden (SEK): 2000 DKK
• Other countries (EUR): 2000 DKK

Orders placed before 12:00 CET on a business day are normally dispatched the same day, if the items are in stock. Delivery within the EU usually takes 2 to 5 business days from dispatch. It can take longer around holidays and in busy periods.

If your order includes a pre-order item, the whole order ships once that item arrives. Its product page shows the expected shipping date.

We email you a tracking link when your order is dispatched. If you have an account, you can also follow your order there.

No. We only ship within the EU, so no customs or import duties apply.

Our glasses are packed carefully in a custom cardboard box, which is then packed in a second cardboard box. Each glass is held firmly in place to protect it in transit.

If a piece still arrives broken, email support@seated-dept.com with your order number and a photo. We'll do our best to help, and figure out a good solution.

First check the tracking link in your dispatch email. If the parcel still hasn't arrived, email support@seated-dept.com with your order number. We'll do our best to help, and figure out a solution.

Yes. You can return a personal order within 14 days of delivery, for any reason. If your order arrives in several parcels, the 14 days start when the last one arrives. The full terms are on Shipping & Returns.

Tell us first, then send the items back:

• Tell us within 14 days of delivery. Use the Withdraw from contract button at the bottom of every page, or email support@seated-dept.com with your order number.
• We'll reply with a shipping label to send your items to.
• Send the items within 14 days of telling us.

Please tell us before you send anything back, so we can match your parcel to your order.

You do. If you want to return something, please contact us on support@seated-dept.com and we will send you a return shipping label. Once we receive your return, the shipping cost will be deducted from your refund.

We refund you within 14 days of hearing that you want to return your order. We can wait until the items are back with us, or until you've shown us that you've sent them.

The refund covers the price of the items but not the standard delivery you paid. It doesn't cover the extra cost of express delivery or the cost of sending the items back. We refund to your original payment method, and your bank may take a few more days to show it.

Unpacking a glass to look at it is fine. You can handle the items as you would in a shop to check them. To return them, they must be unused, in their original condition and in their original packaging, so please keep the box and packing.

If an item has been used, for example for a drink or washed in the dishwasher, we may reduce your refund.

Email support@seated-dept.com with your order number and, if you can, a photo. We'll do our best to help, and figure out a solution. Please check your order when it arrives.

Any business that buys for its own venue or company: restaurants, cafés, bars, hotels, nightclubs, caterers, offices and companies buying gifts. If your business is something else, choose Other when you sign up.

Your company name and VAT ID, the type of business, a contact name and email address, and your billing and delivery addresses. A phone number is optional. Sign up on the Sign up as business page.

We usually approve new business accounts within 1 business day. We'll email you when your account is ready to use.

You need a VAT ID to sign up. Sole traders with a VAT ID can open a business account, and so can venues that haven't opened yet. If you don't have a VAT ID yet, email sales@seated-dept.com and tell us about your business.

Yes. Email sales@seated-dept.com with the name and email address of each person who should order, and we'll add them to your company account. Each person signs in with their own email.

No. Hospitality prices are only for businesses with a business account.

Yes. We choose pieces that restaurants can keep reordering, and we plan to keep our core range in stock.

Yes. Email sales@seated-dept.com with the models, quantities and your opening date. We'll tell you what's in stock now and when the rest can arrive.

We offer custom made pieces. The minimum order varies from 50-500 pieces, depending on product type. Please contact us at sales@seated-dept.com to hear more about the possibilities.

We email you an invoice with every order. You can also find your past orders and their invoices in your account. If you cannot find an invoice, please write to us at support@seated-dept.com.

Yes. Email sales@seated-dept.com with the address, and we'll send your company's invoices there.

Yes. Add your company name to the billing address at checkout, and it will appear on your invoice. If you buy for a business regularly, a business account gets you hospitality prices and invoices in your company's name.

Seated Dept. is a kitchenware supplier in Copenhagen, run by Seated ApS. We sell pro-grade equipment to restaurants and to anyone at home who cooks like they work in one.

We choose pieces that handle daily use, are easy to clean and last for years, in practical sizes that fit a home oven as well as a professional range. Read more on our About page.

Not at the moment.

Email the address for your question:

• Orders, deliveries and returns: support@seated-dept.com
• Business accounts and large orders: sales@seated-dept.com
• Anything else: info@seated-dept.com

We reply within 1 business day. You can also call +45 43179616, Monday to Thursday from 09:00 to 11:30 CET.

You'll find our pieces at Bar Moro, Møntergade and Phoebe in Copenhagen, and at Ratata in Aarhus. Each venue's page shows the products they use.

We add new pieces frequently. To hear about them, sign up for our newsletter at the bottom of any page. It comes once a month with new products, restaurant stories and trade offers.